Wincor Nixdorf has received an important software contract from one of the leading bank groups in Europe. In the future Crédit Agricole will control its 22,000 self-service systems throughout Europe with Wincor Nixdorf’s ProClassic/Enterprise Retail Banking Solution Suite (PC/E). Up to now the group has used a variety of software solutions to operate its self-service networks of ATMs, transaction terminals and statement printers. In the future, all the systems will be migrated to a single software platform as part of a successive rollout.

DICAM, the Crédit Agricole subsidiary responsible for payment systems, made the decision in favor of PC/E Suite as part of a strategic project with the goal of building a European payment platform.

PC/E Suite is Wincor Nixdorf’s modular software suite that focuses on front office sales and service processes at banks. Crédit Agricole has decided in favor of the software product PC/E Self-Service in a first step. The network-centric self-service solution enables the bank to manage its entire self-service network easily and at little cost, since the software is located centrally on a server. PC/E Self-Service gives the bank a flexible means of offering not only standard functions such as cash dispensing, but also other services such as deposits or prepaid mobile phone top-ups. The interfaces and processes for the functions can be customized for the specific financial institution in the way they are configured, designed and controlled. The network-centric architecture means that changes and extensions can be implemented more quickly, especially in a multi-channel network.

The new software solution also supports the Crédit Agricole Group’s multi-vendor strategy. As a result, terminals from different vendors can be connected to the central, Web-based server via an xml-based interface.

Following Caisse d’Epargne, Crédit Agricole is the second large bank in France to decide in favor of the state-of-the-art, expandable PC/E Retail Banking Solution Suite platform to operate its self-service systems.

“Wincor Nixdorf’s references in Europe, its detailed knowledge of the French market and its outstanding customer focus were decisive factors in the bank’s decision. All of our requirements were met,” said Yves Perrachon, in charge of modernizing the electronic payments infrastructure at the Crédit Agricole Group.

As of 2010, the Crédit Agricole Group will control its self-service delivery channel with PC/E Suite as its standard software solution, and be able to offer consistent services anywhere and in any language. PC/E Self Service also means that new customer services can be developed more quickly and flexibly, since every new software development takes effect throughout the entire network,” explains Dominique Wacheux, who is responsible for the project within the Banking Division at Wincor Nixdorf France.

Wincor Nixdorf