PLUS Events

19.03.2013 – 20.03.2013   Moscow, Russia, Radisson Slavyanskaya

Call Centr World Forum

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Organizer exposystems,   www.ccwf.ru
Call Center World Forum is the event №1 in Eastern Europe held annually since 2002. It brings together over 1500 participants from more than 70 countries. Last XI CCWF showed an impressive record increase of attendance and renewed interest in the event, both from contact centers and from solution providers, system integrators and service providers.

Call Center World Forum offers:

over 2000 attendees of the Exhibition and over 40 exponents on 1000 sq. m exhibition area
over 600 delegates at the Conference and over 150 speakers during 3 days of Forum
over 80 presentations and reports with new products and services in 6 thematic zones

Call Center World Forum 2013 will offer event participants interesting business program, covering 4 main topics:

Market and Trends
Effective Operational Management of Contact Center
Customer Management
Staff Management.

Large-scale exhibition of equipment, technologies, solutions, and service-providers at the market of contact centers will be as never before full of events where you find lots of extremely interesting and useful practical information, such as: Technology session, Live DEMO, Start-UP Zone, CC-Clinic, Trainers club etc.

On the third day of the event traditional excursions to the major operating contact centers will take place as well as meetings with its managers, master classes and seminars of the leading experts and industry consultants.

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