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25.11.2015   Holiday Inn Sokolniki

III Contact Center in Finance

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Organizer Exposystems,   http://callcenterevent.ru/ccif/english/

III Contact Center in Finance forum related to the issues of building and efficient organization contact centers in banking sphere, funds, insurance companies and other financial institutions, will be held 25-26 November 2015 in Holiday Inn Sokolniki.

Today contact center is structural unit thoroughly impacting operations in all financial institutions.

Contact center agents inform clients about services and products, block cards, help clients calculate cost of credits and mortgages. They congratulate clients on various occasions, make cross-selling, collect past-due debts on credits etc. Surely for banks the most important thing is a client.

On 25-26 November 2015 during CCiF forum leading experts will share their experience and knowledge in the sphere of CC management, multichannel approach in customer service, latest technologies enabling improve CC operation efficiency in financial sector.

Forum will bring together experts from banking, insurance companies, pension funds and other financial institutions.

WHY ATTEND?

Being aware of special aspects of financial operation functioning and demand for efficient operation in contact centers, III Contact Center in Finance forum will highlight most important and relevant issues of the industry.

During the forum you will be able to:

  • Learn cutting-edge technologies and latest trends in contact center industry
  • Find out about advanced experience from the best and most successful practitioners, contact center directors and recognized global experts
  • Gain unique ideas for solving everyday problems of workforce management, customer interaction and CC process optimization
  • Meet with peers, discuss relevant industry topics in friendly atmosphere, share experience, and methods of problem solving. Network with colleagues from other contact centers
  • Ask interesting questions and get practical, workable solutions from the recognized international and Russian experts.

If you want to learn more about III Contact Center in Finance, please send your queries via email: ccif15@ccif.ru
or call our office: +7 495 995 80 80




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