08-12-09
How retail banks overcome the financial storm?

PricewaterhouseCoopers and Senteo have presented its third study of the Russian retail banking industry, "Customer Experience Index – 2009: How Russian retail banks overcome the financial storm?"

Within this study “mystery shoppers” have anonymously visited about 38 retail banks of Moscow.

The results of the study are as follows:

1. Alfa Bank 
2. Raiffeisenbank
3. UniCredit Bank  
4. VTB24 
5. BSGV 

PricewaterhouseCoopers