AI-powered banking chatbots can radically transform the customer experience
We recently addressed the topic of banking chatbots: a presentation by UsabilityLab CEO Dmitry Satin became one of the most resonant events at the international PLUS-Forum “Payments and Cash Circulation”. Today, we present a new publication prepared by the expert to broaden his presentation made at the FinnoWay Armenia International PLUS-Forum in Yerevan on November 12, 2025.
We recently addressed the topic of banking chatbots: a presentation by UsabilityLab CEO Dmitry Satin became one of the most resonant events at the international PLUS-Forum “Payments and Cash Circulation”. Today, we present a new publication prepared by the expert to broaden his presentation made at the FinnoWay Armenia International PLUS-Forum in Yerevan on November 12, 2025.
Journal: PLUS №12 (332), 2025
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